<p class="MsoNormal">Dear All ,<o:p></o:p></p><p class="MsoNormal"><o:p>&nbsp;</o:p></p><p class="MsoNormal">Please see the below queries, and next to it I mentioned who
needs to complete which points. Please note that this is the question related
only to the company Worldwide West 2 east Services Limited. <b><span style="font-size:14.0pt;background:red;mso-highlight:red">Deadline of this
submission is 17<sup>th</sup> of Feb 2021.</span></b><span style="font-size:
16.0pt"><o:p></o:p></span></p><p class="MsoNormal"><o:p>&nbsp;</o:p></p><ol style="margin-top:0cm" start="1" type="1">
 <li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide a description of all the products and services provided by the
     business.</span> </b><b><span style="font-size:10.5pt;font-family:
     &quot;Arial&quot;,sans-serif;color:#C00000">(Leane)</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><o:p>&nbsp;</o:p></p><ol style="margin-top:0cm" start="2" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide, for each product and service a flow diagram, identifying the
     customer and the flow of funds and/or associated data through your
     business.</span> </b><b><span style="font-size:10.5pt;font-family:
     &quot;Arial&quot;,sans-serif">(Leane made flow for other services we provide rather
     than remittance, Monju remittance department only)</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="3" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide structure charts for the company’s governance processes,
     identifying Board members, and any committees and other groups reporting
     to the Board.</span> </b><b><span style="font-size:10.5pt;
     font-family:&quot;Arial&quot;,sans-serif">(Monju &amp; all coordination)</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="4" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide job descriptions for senior roles and terms of reference for
     committees reporting to the Board.</span> </b><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">(All induvial positions)</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="5" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide an up-to-date structure chart of the company/group structure,
     identifying any holders of 10% or more of shareholdings and/or voting
     rights</span></b><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">.</span>(Tasmia)</b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="6" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     describe the due diligence process undertaken before appointing anyone to
     a senior management position. Please provide copies of the due diligence
     process carried out for any recent appointments</span></b><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">.</span>(Tasmia)</b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="7" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide copies of recruitment, training and on-going monitoring procedures
     in place for the agents</span></b><b><span style="font-size:10.5pt;
     font-family:&quot;Arial&quot;,sans-serif">.(Kaleem)&nbsp;</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="8" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide copies of the safeguarding reconciliations carried out for the
     past 3 months.</span> </b><b><span style="font-size:10.5pt;
     font-family:&quot;Arial&quot;,sans-serif">(Leane &amp; Abbas)</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="9" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide examples of transaction information provided to the payer customer
     before and after execution of the transaction</span></b><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">.</span>(Monju
     &amp; kaleem)</b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="10" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     describe the requirements for consent for a payment instruction, how this
     meets the requirements for Strong Customer Authentication and, if any
     exemptions are being used, the analysis justifying the use of the
     exemption.</span> </b><b><span style="font-size:10.5pt;font-family:
     &quot;Arial&quot;,sans-serif">(Monju &amp; kaleem)</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="11" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide a copy of your policies and procedures on dealing with claims of
     unauthorised transactions, including the process for refunding customers.</span>
     </b><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">(Kaleem)</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="12" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide an updated description of the Firm’s IT systems</span> </b><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">(Faisal)</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="13" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide a description of the access controls in place for sensitive
     payment data</span></b><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">.</span>
     (Faisal)</b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><ol style="margin-top:0cm" start="14" type="1">
 <li class="MsoListParagraph" style="color:#C00000;margin-left:0cm;mso-list:l0 level1 lfo1"><b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Please
     provide a description of the customer authentication process used for
     remote payment instructions.</span> </b><b><span style="font-size:
     10.5pt;font-family:&quot;Arial&quot;,sans-serif">(Monju)</span></b><o:p></o:p></li>
</ol><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><p class="MsoListParagraph"><span style="color:#C00000">&nbsp;</span></p><p>





































































</p><p class="MsoNormal">Thanks for your cooperation.<o:p></o:p></p>